399 bt Privacy Policy – our commitment to data protection

1. Introduction

Welcome to the 399 bt platform. We understand how valuable your personal information is. This Privacy Policy clearly explains what data we collect, how we use it, and how we keep it secure.

By using the 399 bt website or app, you are considered to have accepted this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our support team.

This Privacy Policy applies to all 399 bt services – including the website, mobile app, live chat, and email communications.

2. What Information We Collect

399 bt only collects information that is strictly necessary. No excessive or irrelevant data is gathered.

2.1 Directly Provided Information

Information you provide when registering or using your account:

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use 399 bt:

• IP address & device type
• Browser and operating system information
• How long and which pages you visited on the platform
• Game history and betting logs
• Login time & device fingerprint

2.3 Information from Third Parties

In some cases, limited information may be obtained from payment providers (bKash, Nagad, Rocket) or identity verification agencies. This information is used solely to verify your account and transactions.

3. How We Use Your Information

399 bt uses collected data solely for the following purposes:

• Account Management: To handle registration, login, identity verification, and account security.
• Payment Processing: Processing deposits and withdrawals quickly and securely.
• Customer Support: Addressing your complaints and queries.
• Promotions & Bonuses: Sending you relevant offers (only with your consent).
• Fraud Prevention: Detecting and blocking unusual activity.
• Legal Obligations: Meeting the requirements of regulatory authorities.
• Platform Improvement: Improving service quality and enhancing the user experience.

4. How We Share Your Information

399 bt may share your information with the following parties on a limited, need-only basis:

4.1 Payment Providers

Only the minimum necessary information is shared with bKash, Nagad, and Rocket to process your transactions. Each of these providers operates under its own privacy policy.

4.2 Game Providers

Only game-related data is shared with game providers such as PG Soft, Pragmatic Play, Evolution, and JILI. No personally identifiable information is shared.

4.3 Legal Grounds

We may be legally required to disclose information in response to a court order, government investigation, or a valid request from a regulatory authority. In such cases, we will endeavor to notify you in advance, where legally permitted.

4.4 Never Shared

• To marketing companies or advertisers
• To competing platforms
• To any third party for commercial purposes
• To any unauthorized party without your consent

5. Cookie Policy

399 bt uses cookies on its website. Cookies are small text files stored in your browser that help improve your experience on the platform.

5.1 Cookies We Use

5.2 Cookie Controls

You can disable all non-essential cookies through your browser settings. Please note that doing so may affect certain features of the platform.

6. How Long We Retain Your Data

399 bt does not retain your data longer than necessary. The retention periods for different types of information are outlined below:

• Account Information: For as long as your account is active, and up to 5 years after closure (for legal compliance).
• Transaction History: Minimum 7 years (as required by financial regulatory law).
• Gaming Logs: Up to 3 years.
• Cookie & Session Data: 30–90 days (depending on cookie type).
• Support Contact: Up to 2 years.

Once the retention period expires, data is securely deleted or anonymized so it can no longer be used to identify you.

7. Your Rights

You have full control over your personal data on 399 bt. To exercise any of the rights below, please reach out to our support team:

To Exercise Your Rights support@399bt.bizSend us an email and we will respond within 30 business days.

8. Security Measures

399 bt follows industry-leading standards to protect your information. Our security measures include:

• 256-bit SSL/TLS encryption: All data transmissions are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security at login.
• Firewall & DDoS Protection: Protection against server attacks.
• Regular Security Audits: Regular audits conducted by third parties.
• Access Control: Only authorized personnel have access to your data.
• Suspicious Activity Monitoring: 24/7 automated security monitoring.

9. Protection of Minors

399 bt strictly prohibits registration by anyone under the age of 18. We do not knowingly collect personal data from minors.

Date of birth is verified at the time of registration. If an account is found to belong to a user under 18, it will be suspended immediately and all collected data will be deleted.

If you believe a minor is using 399 bt, please support@399bt.bizcontact us immediately.

10. Policy Updates

399 bt may update this Privacy Policy from time to time. Where significant changes are made, we will notify you by:

• We will notify you via SMS to your registered mobile number
• Display a notice when you log in to the platform
• We will send full details by email (if an email address is on file)

Continued use of the platform after any changes means you accept the updated policy. We recommend checking this page from time to time.

11. Contact

For any questions, complaints, or to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: support@399bt.biz
• Live Chat: Live chat support available directly on the platform
• Time: 24 hours a day, 7 days a week
• Response time: Typically within 24–48 hours

For more information, visit our FAQ Page or Terms & Conditions You may also visit this page.